Resident Advocates – Burckle Place and Burckle Place III – 2 F/T Positions February 10, 2025

We are seeking two exceptional, self-motivated, and compassionate individuals to join our Women’s Services team to provide wrap-around case management services for homeless single women.  The candidates will perform a variety of functions including but not limited to the following:  resident qualifications for the Burckle Place and Burckle Place 3 programs; individual assessment and problem identification; linking residents to needed community and agency services; service plan implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up.  Hours for this position will vary, and the individual may be asked to work later hours or weekends as needed with advance notice. 

Some responsibilities include: 

• Screen applicants for eligibility through telephone, office visits, and/or written documentation.
• Conduct intake and admission documentation for residents.
• Be highly visible and engage with residents throughout the workday.
• Perform weekly room and bed bug inspections to ensure a safe and hygienic household.
• Perform daily facility checks to ensure that residents are following all facility rules and regulations to provide a safe atmosphere for all residents.
• Oversee the operation of the food pantry for food distribution to residents.  This includes procurement, inventory, storage, and rotation of stock.
• Oversee food bank retrieval and distribution.
• Oversee bus pass distribution and documentation.
• Procurement and inventory of all needed supplies for the facility’s residential units and administrative areas.
• Oversee facility maintenance including the upkeep of all living units, food pantry, therapeutic room,s and storage areas, and input maintenance requests. 
• Serve as a liaison with other programs within the agency and the community including attendance at monthly program meetings and select community meetings.

On call 24/7 for emergencies.

• Report incidents to the Director of Women’s Services and record incidents as they occur.
• Call 911 in the event of any type of emergency, including but not limited to fire, accident, severe illness or injury, any type of criminal activity, trespassers, and any other real or perceived emergency.
• Contact the Director after the 911 emergency is addressed.
• Work with the individual to develop service plan goals.
• Secure all the necessary documentation to verify income from residents.
• Maintain documentation and case notes in the resident file, and in HMIS and ETO within the designated time frame.
• Conduct drug screenings for all clients on an as-needed basis and document results.
• Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling, or other community resources.
• Follow up with referrals made and advocate on behalf of residents when appropriate.
• Review basic budgeting skills and develop a realistic budget with short- and long-term budgeting goals.
• Keep accurate records of all residents who attend all training sessions/workshops while at Burckle Place.
• Participate in weekly staffing to provide updates on issues and resident behaviors with the Director.
• Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Director.
• Utilize and update resident information in Client Track and ETO or another web-based database.
• Prepare letters, memos, and other documentation using Microsoft Word.
• Perform additional duties as assigned by the Director of Women’s Services according to business needs.

Requirements for the position include:

• A bachelor’s degree in social work, psychology, or mental health counseling is preferred, or an associate’s degree with a minimum of four years of work experience in the field.
• A minimum of three years of experience in the social work field is required.
• CAP (Certified Addition Professional) certification is preferred for this position, along with experience with clients experiencing severe and persistent mental illness. 
• Valid Florida driver’s license with a clean driving record.
• Experience working in a residential setting, substance recovery, and homelessness is preferred. 
• Familiarity with local support groups and agencies that provide services preferred.
• Requires excellent verbal and communication skills.
• Computer skills, including a working knowledge of Office 97 or higher required.
• Requires ability to operate business equipment used daily within the organization.
• Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
• Requires completion of certification training within the first 90 days of employment.
• The ability to conduct numerous and frequent client intake assessments, action plans, and referrals which may require sitting for long periods of time.
• May require lifting up to 15 lbs.