Resident Advocate – Halle Place – F/T November 7, 2023

We are seeking an exceptional, self-motivated and compassionate individual to join our Women’s Services team to provide comprehensive case management services for homeless individuals recently coming out of incarceration in a residential housing program.  The program includes a social enterprise component and employment goals will be attached.  Case management functions include, but are not limited to the following:  individual assessment and problem identification, linking residents to needed services, service implementation and coordination with timely and thorough documentation, daily monitoring, resident advocacy, evaluation and follow-up.  Hours may vary including evenings and weekends.

Some essential functions and responsibilities include:

• Be highly visible and engage with residents to assure a safe and sober community.
• Provide crisis intervention, monitoring and risk management to high-risk clients.
• Provide case management, resource linkage, support and advocacy for program participant.
• Conduct groups and life skill workshops.
• Assist residents in developing service plans.
• Secure all necessary documentation to verify income from program, entitlement programs and other sources.
• Develop, in partnership with residents, a realistic savings schedule and budgeting goals.  Reviewing basic budgeting skills for assistance toward self-sufficiency.
• Collect savings, document and submit cash collected to Director of Women’s Services for deposit.
• Maintain timely documentation and case notes in resident file.
• Conduct initial evaluations for residents seeking mental health services.
• Follow-up with referrals made and advocate on behalf of residents when appropriate.
• Keep accurate records of residents regarding attendance of required meetings.
• Keep current on resources available within the community by attending workshops, conferences and meetings as assigned by the Director of Women’s Services.
• Assist residents with employment goals and resume preparation.
• Become certified for case management within the first 90 days of employment.

• Utilize and update resident information on the agency database.
• Create with residents’ participation, a monthly calendar of Halle Place social events.
• Perform apartment inspections on a daily basis and random drug testing.  Report apartments that do not meet minimal expectations to the Director.  Report U/S results to the Director.
• Contact Director for guidance with resident issues as needed.
• Maintain current CPR/First Aid certification (paid for by The Lord’s Place).
• Accept donations when available, providing written receipts to donors using a standard donor receipt booklet.
• Perform additional duties as assigned by the Director of Women’s Services according to business needs.

Requirements for the position include:

• Bachelor’s degree in social work, psychology, mental health counseling or related field. 
• Previous shelter administration experience strongly preferred.
• Excellent verbal and written communication skills required.
• Computer skill, including a working knowledge of Office 97 or higher required.
• Requires ability to operate business equipment used daily within the organization.
• Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
• Requires completion of certification training within the first 90 days of employment.
• May require safely lifting up to 15 lbs.
• Maintain a valid Florida State drivers’ license with a satisfactory driving record and eligibility for coverage under any applicable Company insurance.
• Requires some walking to inspect grounds and facilities (approximately 500 yards per day which may be done at staggered times).
• Donations are frequently received.  Ability to lift or pull 50 lbs. if necessary (handcart may be used).