Resident Advocate – Burckle Place III – F/T November 7, 2023

We are seeking an exceptional, self-motivated and compassionate individual to join our Women’s Services team to provide comprehensive case management services for homeless single women.  Performs a variety of functions to include but not limited to the following:  resident qualifications for the Burckle Place III program; individual assessment and problem identification; linking residents to needed community and agency services; service plan implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up.  Hours may vary including evenings and weekends.

Some essential functions and responsibilities include:

  • Screen applicants for eligibility through telephone, office visit, and/or written documentation.
  • Conduct intake and admission documentation for residents.
  • Be highly visible and engage with residents throughout the workday.
  • Perform weekly room and bed bug inspections to ensure safe and hygienic household.
  • Perform daily facility checks to ensure that residents are following all facility rules and regulations to provide a safe atmosphere for all residents.
  • Oversee operation of the food pantry for food distribution to residents.  This includes procurement, inventory, storage and rotation of stock.
  • Oversee food bank retrieval and distribution.
  • Oversee bus pass distribution and documentation.
  • Procurement and inventory of all needed supplies for the facility’s residential units and administrative areas.
  • Oversee facility maintenance including the upkeep of all living units, food pantry, therapeutic rooms and storage areas.
  • Serve as a liaison with other programs within the agency and the community including attendance at monthly program meetings and select community meetings.
  • On call 24/7 for emergencies.
  • Report incidents to Director of Women’s Services and record incidents as they occur.
  • Call 911 in the event of any type of emergency, including but not limited to fire, accident, severe illness or injury, and any type of criminal activity, trespassers, and any other real or perceived emergency.
  • Contact Director after 911 emergency is addressed.
  • Work with the individual to develop service plan goals
  • Secure all the necessary documentation to verify income from residents.
  • Maintain documentation and case notes in resident file and in ETO within designated time frame.
  • Conduct drug screenings for all clients on an as needed basis and document results.
  • Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling or other community resources.
  • Follow up with referrals made and advocate on behalf of residents when appropriate.
  • Review basic budgeting skills and develop a realistic budget with short and long term budgeting goals.
  • Keep accurate records of all residents that attend all training sessions/workshops while at Burckle Place III.
  • Participate in weekly staffing to provide updates on issues and resident behaviors with the Director.
  • Keep current on resources available within the community by attending workshops, conferences and meetings as assigned by the Director.
  • Utilize and update resident information on ETO or another web-based database.
  • Prepare letters, memos and other documentation using Microsoft Word.
  • Perform additional duties as assigned by the Director of Women’s Services according to business needs.

Requirements for the position include:

  • Requires bachelor’s degree in social work, psychology or mental health counseling.
  • Minimum of one-year experience in the social work field preferred.
  • Familiarity with local support groups and agencies that provide services preferred.
  • Requires excellent verbal and communication skills.
  • Computer skill, including a working knowledge of Office 97 or higher required.
  • Requires ability to operate business equipment used daily within the organization.
  • Requires ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
  • Requires completion of certification training within the first 90 days of employment.
  • The ability to conduct numerous and frequent client intake assessments, action plans and referrals which may require sitting for long periods of time.
  • May require lifting up to 15 lbs.

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