Lead Outreach Peer Specialist – F/T

Categories: Employment

We are seeking a Lead Outreach Peer Specialist to join our Community Engagement Team. The Outreach Lead Peer Specialist provides consumer support directly to individuals and families experiencing homelessness in the utilization of appropriate community resources, engagement, and development of wellness and recovery skills. The Lead Peer Specialist utilizes their lived experiences and demonstrates an ability to use their personal narrative in the service of assisting others. The Outreach Lead Peer Specialist provides information, support, assistance, and advocacy for individuals and families who are eligible for homelessness services. The Outreach Lead Peer Specialist is uniquely poised to provide collaborative and person-centered support services from a peer perspective. The Outreach Lead Peer Specialist serves as a leader within the Outreach team providing support to team members and giving direction.

Essential duties include:

  • Conducts outreach in the community with individuals and families experiencing homelessness.
  • Develops effective working relationships with agencies, organizations, and community members to respond and advocate for individuals and families experiencing homelessness.
  • Provides peer support and self-help services to individuals and families experiencing homelessness as appropriate, including engagement, coaching to develop self-advocacy, communication, and empowerment skills.
  • Informs, supports, and empowers individuals and families experiencing homelessness.
  • Communicates effectively, represents and promotes the consumer and/or family members’ perspective within mental health, homelessness, reentry, and other relevant systems.
  • Assists in the development and coordination of activities, programs, and resources which directly support individuals and families who experience homelessness.
  • Attends and participates in special events, conferences, and workshops and trainings within the community.
  • Focuses on and is sensitive to client satisfaction with the services received and general satisfaction with services provided.
  • Provides training assistance to other Peer staff, and is available to troubleshoot and/or answer staff questions.
  • Coordinates client calls coming into the Outreach phone line and assigns them to staff.
  • Organizes and submits Peer Activity Sheets weekly or other documentation as needed.
  • Attends and participates in supervision and multidisciplinary meetings.
  • Provides transportation in company vehicle throughout Palm Beach County.
  • Documents all activities as required.

Requirements for the position include:

  • If eligible, holds, or is willing to obtain Certified Recovery Peer Specialist (CRPS) certification with the Florida Certification Board.
  • Must be able to pass a Level II DCF background screening.
  • Demonstrates a working knowledge and ability to model recovery values including hope, education, self-advocacy, personal responsibility and support.
  • Requires High School diploma, or GED.
  • Preferred qualification is completion of Peer Support Specialist training with additional mental health training. If training has not been completed, Peer Specialist must complete within 6 months of hire.
  • Familiarity with local social service agencies, community resources, and support services preferred.
  • Requires excellent verbal and communication skills.
  • Requires ability to maintain confidentiality of all information.
  • Requires basic knowledge of Microsoft Word, internet software and a web-based database.
  • Ideal candidates are not required to have received services with the Lord’s Place. All candidates who identify as being a peer are eligible for hire. Former clients will not receive special consideration.
  • The ability to conduct numerous and frequent client interviews both in an office and community setting.
  • Maintain a valid Florida State drivers’ license with a satisfactory driving record and eligibility for coverage under any applicable Company insurance.
  • Requires ability to operate business equipment used daily within the organization.
  • May require lifting up to 15 lbs.