We are seeking a Case Manager to join our Community Engagement team working with our PATH program. The Case Manager provides comprehensive case management services for individuals experiencing homelessness with high mental health needs and performs a variety of case management functions including but not limited to the following: individual assessment and service planning; SOAR applications; linking to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; client advocacy; street-level outreach and engagement. Hours may vary including evenings and weekends.
Some responsibilities include:
- Screen applicants for eligibility through telephone, office visits, written documentation,n or a combination of the latter.
- Work with individuals to develop action plans.
- Work with individuals to complete assessments to inform linkages and connections to housing, community mental health services, benefits, and other resources.
- Maintain timely documentation and case notes in client files.
- Provide appropriate referrals to educational classes, training programs, counseling, legal services, credit counseling, or other community resources.
- Follow up with referrals made and advocate on behalf of clients when appropriate.
- Provide SOAR referrals as needed.
- Attend weekly staffing meetings with the Supervisor.
- Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Supervisor.
- Utilize and update client information on required data systems.
- Prepare letters, memos, and other documentation using Microsoft Word.
- Develop relationships with community partners and conduct community outreach to develop client referrals as needed.
- Collaborate with the Advancement Department as it applies to gifts-in-kind and sharing client stories to aid the department with the necessary information to share the impact of The Lord’s Place with our community.
- Perform additional duties as assigned by the PATH & SOAR Supervisor according to business needs.
Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services. Recovery-oriented services are:
- Strength-based approaches that promote hope
- Anchored in the community
- Person- and family-directed
- Supportive of multiple pathways toward recovery
- Based on family inclusion and peer culture, support, and leadership
- Individualized approaches that are holistic, culturally competent, and trauma-informed
- Focused on the needs, safety, and resilience of the participants that we serve
- Approaches that encourage choice
- Grounded in partnership and transparency
- Focused on supporting people with creating a meaningful, fulfilling life in their community
Requirements include:
- Requires bachelor’s degree in social work or related field.
- A minimum of one year’s experience in the social work field is preferred.
- Must pass a level 2 background screening.
- Must have a valid FL driver’s license with a clean driving record.
- Familiarity with local support groups and agencies that provide services preferred.
- Requires excellent verbal and communication skills.
- Computer skills, including a working knowledge of Office 2016 or higher required.
- Requires ability to operate business equipment used daily within the organization.
- Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
- Requires completion of SPDAT and agency case management training within the first 90 days of employment.