Case Manager Family Services – F/T January 23, 2025

We are seeking a Case Manager to join our team at our supportive housing for families.  The Case Manager provides comprehensive case management services for homeless families.  The incumbent will perform a variety of case management functions to include but not limited to the following:  resident qualifications for the West Palm Beach family housing program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up.  The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday.  The hours will vary, including some evening hours and some weekends.  Flexible schedules are allowed when working evenings or weekends. 

Responsibilities include:   

  • Screen applicants for eligibility through telephone, office visits, written documentation, or a combination of the latter. 
  • Conduct intake and admits for prospective clients. 
  • Work with families to develop individual family action plans. 
  • Secure all the necessary documentation to verify family income from employment, entitlement programs, and other sources. 
  • Maintain documentation and case notes in resident files. 
  • Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling, or other community resources. 
  • Follow up with referrals made and advocate on behalf of residents when appropriate. 
  • Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals.  This should include mandatory appointments with the Consumer Credit Counseling Service. 
  • Visit the family in their home weekly to review progress and work with the family on budgeting. 
  • Keep accurate records of all residents and their children who attend Life Skills training, groups & therapy. 
  • Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets, and FAA reports. 
  • Attend weekly staffing with the Supervisor. 
  • Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Supervisor. 
  • Utilize and update resident information on Service Point or another web-based database. 
  • Prepare letters, memos, and other documentation using Microsoft Word. 
  • Perform additional duties as assigned by the Director of Family Services according to business needs.  

Staff are expected to integrate and adopt the principles of a Recovery Oriented System of Care in their delivery of services. Recovery-oriented services are:

  • Strength-based approaches that promote hope
  • Anchored in the community
  • Person- and family-directed
  • Supportive of multiple pathways toward recovery
  • Based on family inclusion and peer culture, support, and leadership
  • Individualized approaches that are holistic, culturally competent, and trauma-informed
  • Focused on the needs, safety, and resilience of the participants that we serve
  • Approaches that encourage choice
  • Grounded in partnership and transparency
  • Focused on supporting people with creating a meaningful, fulfilling life in their community

Requirements

  • A bachelor’s degree in social work, psychology, or mental health counseling is required.
  • A minimum of one year experience in the social work field is preferred.
  • Must be able to pass a level 2 DCF background screen.  
  • Possess a Florida driver’s license with a clean driving record.  
  • Familiarity with local support groups and agencies that provide services preferred.
  • Requires excellent verbal and communication skills.
  • Excellent computer skills, including a working knowledge of Office 97 or higher required.
  • Requires ability to operate business equipment used daily within the organization.
  • Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes.
  • Requires completion of agency case management training within the first 90 days of employment.
  • The ability to conduct numerous and frequent client intake assessments, action plans, and referrals which may require sitting for long periods of time.

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