Case Manager – F/T May 14, 2024

We are seeking a Case Manager to join our team at our supportive housing for families.  The Case Manager provides comprehensive case management services for homeless families.  The incumbent will perform a variety of case management functions to include but not limited to the following:  resident qualifications for the West Palm Beach family shelter program; individual assessment and problem identification; linking residents to needed services; service implementation and coordination with timely and thorough documentation; monitoring service delivery; resident advocacy; evaluation and follow-up.  The hours are generally 8:30 a.m. – 4:30 p.m. Monday – Friday.  The hours will vary, including some evening hours and some weekends.  Flexible schedules are allowed when working evenings or weekends. 

Responsibilities include:   

  • Screen applicants for eligibility through telephone, office visits, written documentation, or a combination of the latter. 
  • Conduct intake and admission for prospective clients. 
  • Work with families to develop individual family action plans. 
  • Secure all the necessary documentation to verify family income from employment, entitlement programs, and other sources. 
  • Maintain documentation and case notes in resident files. 
  • Provide appropriate referrals to GED classes, training programs, counseling, legal services, credit counseling, or other community resources. 
  • Follow up with referrals made and advocate on behalf of residents when appropriate. 
  • Review basic budgeting skills with families and develop a realistic budget with short- and long-term budgeting goals.  This should include mandatory appointments with the Consumer Credit Counseling Service. 
  • Visit the family in their home weekly to review progress and work with the family on budgeting. 
  • Keep accurate records of all residents and their children who attend Life Skills training, groups & therapy. 
  • Collect data and gather statistics for HUD, APR, CMIS, Dashboard worksheets, and FAA reports. 
  • Attend weekly staffing with the Supervisor. 
  • Keep current on resources available within the community by attending workshops, conferences, and meetings as assigned by the Supervisor. 
  • Utilize and update resident information on Service Point or another web-based database. 
  • Prepare letters, memos, and other documentation using Microsoft Word. 
  • Perform additional duties as assigned by the Family Campus Supervisor according to business needs.

Requirements:

  • Requires bachelor’s degree in social work, psychology, or mental health counseling. 
  • Must pass DCF level two background screening.   
  • A valid Florida Driver’s license and clean driving record.  
  • A minimum of one year’s experience in the social work field is preferred. 
  • Familiarity with local support groups and agencies that provide services preferred. 
  • Requires excellent verbal and communication skills. 
  • Computer skills, including a working knowledge of Office 97 or higher required. 
  • Requires ability to operate business equipment used daily within the organization. 
  • Requires the ability to learn and use whatever documentation system appropriate to their program, including electronic databases to document case notes. 
  • Requires completion of certification training within the first 90 days of employment. 
  • The ability to conduct numerous and frequent client intake assessments, action plans, and referrals which may require sitting for long periods of time. 

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